Privacy Policy

At Kateka, we are committed to protecting the privacy and security of the personal information that you share with us. Personal Information which we collect from you will be processed by Kateka and may be shared with our trade partners for purposes of facilitating your booking and the services we provide to you. By engaging with Kateka via electronic mail, continuing to use our website, on our guest indemnity form, or accessing and using our services, you acknowledge and consent to the processing of your Personal Information as provided for herein.

This policy outlines which data we collect about you, why we collect it and how we process and utilise it. Throughout this policy, when we refer to “Kateka”, “we”, “us,” or “our,” it refers to Kateka, registered in South Africa with headquarters located at Portion 4, of Farm Fife 44 KU, Klaserie Private Nature Reserve, Hoedspruit, 1380. By using any of our websites and online platforms, you agree to be bound by this policy.

If you enquire or transact with our business on behalf of others, you are responsible for ensuring that they are aware of the content of this Privacy Policy and agree with you supplying their personal data. By submitting data to us, you agree to the transfer, storage and processing of this data as required.

INFORMATION WE COLLECT

The personal data we collect from you will include information such as your name, country of residence, email address, telephone number, the company you work for, your job title, and date of birth. This information is used to contact you and provide you with initial information and quotations.

We process your personal data so that we can meet legal, compliance and regulatory obligations. We also process your personal data for crime prevention and detection purposes, including the prevention of fraud for online payments, identity verification, and accounting or audit purposes.

We collect personal data from third parties who have been authorised to provide your personal data. We also collect personal data from individuals who may refer you as someone who may be interested in our products or services. We ask these individuals to confirm that you would like to hear from us.

We collect different personal data depending on your payment method. For example, for credit card payments we may collect the credit cardholder name, address, card number, expiry date and CVC code.

We may post client testimonials and comments on our websites, which may contain personal information.

We use external service providers to assist us to process personal data for the specified purposes, and they may hold this personal data on their own servers for these purposes. For example, we may use analytics, advertising and remarketing service providers such as Google Analytics, Google Ads, Google Tag Manager, Meta, LinkedIn Ads, Hotjar and Hubspot. We are not responsible for the privacy practices of these external third parties.

HOW WE USE YOUR INFORMATION

We may use personal data to communicate with you about our products and services. This may be based on your preferences, derived from Cookies or inferred from your interactions with us.

We also use social media and other digital websites to provide you with advertisements within those websites. We may provide them with your name and contact details (such as your email address or phone number). If these websites match the profile information we provide, with profile information that they hold, then they will serve you our advertisements. The social media websites will not identify you or share other personal data in your social media account with us.

We will only send you direct marketing in accordance with your marketing preferences. We may contact you via email, SMS/text, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, contact us or choose the available “unsubscribe” options.

We use personal data such as your date of birth, gender, country of residence, transactions, information derived from Cookies and your preferences and behaviours for profiling.

We will take steps to ensure that prior to profiling your personal data for a legitimate interest that your own interests or fundamental rights and freedoms do not override our legitimate interests.

We aggregate personal data and remove any identifying elements to analyse patterns and improve our marketing and promotional efforts, and to analyse website use, to improve our content, products and services, to customise website content, products and services, and to support our business operations.

We collect certain usage information like the number and frequency of visitors to our website. This information includes which website you were redirected from, which web pages you visit during your session, what browser you are using, your device ID and your IP address. This collective data helps us to determine how our customers use parts of our website and do research on our users’ demographics, interests, and behaviour to better understand them.

In our efforts to improve the quality of service we offer you, we may use your personal data to:
Improve the products and services we offer or help us to create new ones;
Conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys we may collect personal data from you relating to your thoughts/comments about your experiences;
Improve our internal systems, for systems testing, IT maintenance or development training, benchmarking and performance measurement.

We will only collect, process, use, share and store your personal data where we are satisfied that we have an appropriate legal basis to do so,

HOW WE USE COOKIES

A “Cookie” is a small computer file that is downloaded to your device. It collects information as to how you navigate our websites. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Cookies may collect personal data about you. Cookies help us remember information about your visit to our website and other settings and searches. Cookies enable us to understand who has seen which web pages and how frequently, and to determine which are the most popular areas of our website. They can also help us to operate our website more efficiently and customise your view of the website to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our website, other websites you visit, social media websites and other devices.

CONTACT US

You can contact us with any questions relating to this Privacy Policy, or with any data access, data correction, data objection or data deletion requests by email at the following address: reception@kateka.co.za